404 file not found
We are experiencing this too. Our team has been scrambling trying to fix the issue, thinking that it was something on our end like payment processing or a backend server bug. We have sent off multiple requests to Yumpu to update us as we are having a flood of angry customer complaints. Has your team heard back from Yumpu and have you had any luck in fixing the issue?
I AM LIVID that Yumpu is not responding while we’re all taking the hit. I’ve had three clients (all of who were looking to invest around $6,500 with us) report this issue. I’m now having to pull the plug on this service and find a replacement, but the fact that I may lose business over this is not going to end well for Yumpu.
Sorry to hear that you’ve lost $6500.00! Our team has lost out on $600.00 in revenue today due to 3 clients pulling the plug, and we have also had multiple clients threaten chargebacks through their credit card institution. The rate of chargebacks allotted in Canada (where we are) is 0.5% so if we have 1 – 2 chargebacks within the same month, we could stand to lose our relationship with PayPal and our credit card processing platform making us no longer able to accept credit cards. This outage truly could spell the end of our business and others. We really had no way to anticipate this and now we are scrambling to try and figure out the issue.
We would gladly pay for technical support in Canada/USA, either on a per use basis or as a monthly fee if it helped to ensure this never happened again. We’ve been with Yumpu for 4 years and this is the first time we’ve ever experienced an outage for over 6 hours. We had a small instance occur in June of 2017 in which our content was down for 4 hours but everything was fixed eventually and most of our clients remained with us. I fear that this issue is going to cost us many of those clients who are done giving chances.
This is really, truly a disaster situation. Our office is in chaos over this as we still don’t have confirmation as to what caused this error, whether it was an error due to Yumpu and their backend servers, or if it was an intentional shutdown of our accounts due to some violation we unknowingly committed.
Whatever the case may be, all we want is for Yumpu to get online and diagnose/fix the issue. Every minute we are down, we are losing money.
That’s terrible, @hcepg! We have shared our pricing guide through this service for years and it has worked seamlessly, but obviously this company is asleep at the wheel. One glance at their social media channels and it’s clear they are basically off the grid. That is my #1 indicator to abandon ship immediately. The three clients could each wind up spending $6,500 (so $19,500 total), but if their first impression of us is a 404 error, that spells trouble for our business. I hope you are able to find another solution and implement it fast. I’m working right now to move this to a hosted server I have control of and simply use a jquery script to give the same effect. It’s nowhere near as convenient, but it’s definitely going to be more reliable.